At MURN, we want you to love what you wear. If something isn’t right with your order, this policy explains how exchanges, replacements and refunds work.
1. 7-Day Exchange
You can request an exchange within 7 days of delivery if:
- the size doesn’t fit, or
- the item is damaged, defective, or not what you ordered.
Exchanges are subject to stock availability. If the size or design you want is not available, we will issue a refund instead.
2. Eligibility
To be eligible for an exchange, the item must be:
- unused, unwashed and unworn (other than trying it on),
- in its original condition with tags and packaging intact.
We cannot accept items that are damaged due to misuse, washing, improper care or normal wear and tear.
3. Damaged, Defective or Wrong Item
If you receive a damaged, defective or incorrect item, please email us within 48 hours of delivery with your order number and clear photos (an unboxing video helps). Once verified, we will send a replacement at no extra cost, or issue a full refund if a replacement is not available. We will cover the shipping cost in these cases.
4. Size Exchanges
For size exchanges, please ship the item back to us in its original condition. Once we receive and check it, we will dispatch the new size with free shipping.
5. Refunds
We offer refunds when:
- the item is damaged, defective or wrong and a replacement is not available,
- the exchange size or design is out of stock, or
- an order is cancelled before it is dispatched.
Once a refund is approved, it is processed to your original payment method and usually reaches your account within 5–7 business days, depending on your bank or payment provider.
6. Order Cancellations
You can cancel your order before it has been dispatched for a full refund. Once an order has been dispatched, it cannot be cancelled, but you may request an exchange under this policy after delivery.
7. How to Request an Exchange or Refund
Email us at support@murn.in with:
- your order number,
- the reason for the request,
- photos of the item (for damaged, defective or wrong items).
We will reply with the next steps, usually within 1–2 business days.
8. Contact Us
For any questions about this policy, contact us at support@murn.in.
