Welcome to MURN. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, or purchase our products.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Full Name
- Email Address
- Phone Number
- Shipping Address
- Billing Address
- Account Login Information
Payment Information
Payments are processed securely through trusted third-party payment providers. We do not store your complete credit card, debit card, UPI, or banking details on our servers.
Order Information
- Purchased products
- Order history
- Order value
- Delivery status
- Return and refund requests
Device & Usage Information
When you visit our website, we may automatically collect:
- IP Address
- Browser type
- Device information
- Operating system
- Website usage data
- Pages visited
- Date and time of access
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Verify transactions
- Provide customer support
- Manage your account
- Send order confirmations and shipping updates
- Process returns and refunds
- Improve our products and services
- Enhance website performance
- Detect fraud and prevent unauthorized activity
- Comply with legal obligations
- Send promotional emails or SMS (only where permitted or with your consent)
3. Cookies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Keep you signed in
- Improve website functionality
- Analyze website traffic
- Measure marketing performance
You may disable cookies through your browser settings, although some features of the website may not function properly.
4. Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties only when necessary, including:
- Payment gateway providers
- Shipping and logistics partners
- Website hosting providers
- Email and SMS service providers
- Analytics providers
- Government or legal authorities when required by law
All third-party providers are expected to protect your information appropriately.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information only for as long as necessary to:
- Fulfill your orders
- Provide customer support
- Comply with legal and tax obligations
- Resolve disputes
- Enforce our agreements
When your information is no longer required, we securely delete or anonymize it where reasonably practicable.
7. Your Rights
Depending on applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent where applicable
- Object to certain processing
- Request a copy of your personal information
To exercise these rights, please contact us using the details below.
8. Marketing Communications
If you subscribe to our newsletter or promotional messages, you may receive updates about new arrivals, collections, offers, and events.
You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.
9. Children’s Privacy
Our website is not intended for children under the age required by applicable law to use our services independently. We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete it.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.
Any updates will be posted on this page with a revised Effective Date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
MURN
Email: [Your Support Email]
Business Address: [Your Business Address]
